FAQ

Q1: What shipping methods does dglleo offer, and what are the associated costs? A1: To accommodate our customers' diverse timelines, we provide three distinct shipping options at checkout. For Standard Shipping, orders valued between $0.00 and $48.99 incur a flat fee of $5.99; however, any order totaling $49.00 or more automatically qualifies for Free Shipping. If you require your items more urgently, you may opt for Expedited Shipping at a flat rate of $8.99 for all order sizes.

Q2: How can I track my package once it has been shipped? A2: As soon as your order is carefully packaged and handed over to our logistics carrier, an automated shipping confirmation email will be dispatched to the email address you provided at checkout. This email will contain your unique tracking number and a direct tracking link, allowing you to monitor the real-time progress of your delivery.

Q3: Can I modify or cancel my curtain order after it has been placed? A3: We process orders rapidly to ensure timely delivery. If you discover an error in your shipping address or product selection, please contact us immediately at service@dglleo.com. We will make every effort to intercept the package and update your information. However, once an order entered our final fulfillment stream or has been shipped, modifications or cancellations are no longer possible.

Q4: What is the return policy if I am unsatisfied with my purchase? A4: We accept refunds and returns for items in their original, unused, unwashed condition with all packaging intact. To initiate a return, you must contact our support team at service@dglleo.com to obtain authorization. Once authorized, you must ship the product back to our designated international return facility located at: Pforzheimer Straße 122, 76275 Ettlingen, Germany. Please note that return shipping fees are the responsibility of the customer.

Q5: What should I do if my curtains arrive damaged, defective, or incorrect? A5: Quality control is fundamental to dglleo, but in the rare event that an item arrives damaged during transit or contains a manufacturing defect, please contact service@dglleo.com within 7 days of delivery. Include your order number along with clear, well-lit photographs illustrating the issue. Our team will review the evidence and arrange for a complimentary replacement or a full refund.